Privacy Policy

Our Pledge

We pledge to respect your privacy, to be transparent about our data practices, to keep your data safe, to never sell your personal data, to let you decide how your information is shared, and to only collect data that helps us improve our products and services.
Hykso designs products and tools that track Sports and Fitness activities to empower users to train smarter and reach new heights in performance. This Privacy Policy applies to our personal fitness and sports electronic body monitoring products (“Devices”), our website located at www.hykso.com, the Hykso software (“Software”), and Hykso mobile applications (the “Apps”). The Devices, Sites, Software and Apps are collectively referred to in this Policy as the “Hykso Service.” By proceeding to use the Hykso Service you consent that we may process the data that we collect from you in accordance with this Privacy Policy.
Because we’re always looking for new and innovative ways to help you achieve your sports and fitness goals, this policy may change over time, but any future changes will not affect data that was collected under a previous version of this policy. If any modifications substantially change your rights, we will send an email summarizing the changes to the address associated with your Hykso account and provide notice on the Site.
And remember, we’re here to help. If something in this policy does not make sense or if you have any questions, please contact us at [email protected]
Here is what we’ll cover:

When We Collect Data

ACTIVATE A DEVICE

When activating a Hykso Device, you will be asked to download the Hykso App or install Software and enter information about yourself, such as height, weight and gender. We use this information to personalize your sports and fitness stats–for example, calories burned and distance traveled. Depending upon the specific Device you use, it can collect data such as the number of steps you take, your weight, measure your sleep quality and transmit this data to Hykso. To see the full list of data that your Device collects, visit our Product Specifications page.

CREATE A HYKSO ACCOUNT

If you want to access data collected by your Device, you must create a Hykso account. When you create a Hykso account, we ask for some personal information, including your email address and date of birth. Your email address will be your Hykso account user name, which you will use to log-into your account. We do not display your email address to other users. Instead, others will see the name or nickname you enter in your profile settings.

You can also create your Hykso account using a different credential such as a Facebook or Google+ account. We will ask permission to access basic information from that account, such as your name, profile picture, and friend list. You can stop sharing that information with us at any time by removing Hykso’s access to that account. We will access your phone’s contact list for the purpose of letting you identify contacts who are Hykso users. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.

ADD INFO TO YOUR ACCOUNT

You can customize your Hykso experience by adding other types of information to your account, such as entering a food log or setting an alarm, personalizing your profile with photos, participating in discussion boards, or sending messages to your Hykso friends. Whenever you add this type of data, we collect it and store it in your Hykso account.

VISIT OUR SITES

Hykso collects industry standard data from everyone who visits our Sites—even if you don’t have a Hykso account. This includes log data that automatically records information about your visit, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address you used to access pages on the Site. We use this type of information to provide you with an experience that’s relevant to your location based on the IP address, to prevent Site misuse, and to ensure the Site is working properly. We also collect data from cookies. To see the full list cookies we use and how we use them, please read our Cookie Policy.

SYNC YOUR DEVICE

When you sync your Device through an App or the Software, data recorded on your Device about your activity is transferred from your Device to our servers. This data is stored and used to provide the Hykso Service and is associated with your account. Each time a sync occurs, we log data about the transmission. Some examples of the log data are the sync time and date, device battery level, and the IP address used when syncing.

BUY FROM OUR STORE

We do not view or store your credit card information. This is handled by our third-party payment processor. We store your shipping address so we can process your order through our fulfillment partner. If you are logged into your Hykso account when you purchase something on our Site, we associate that order with your Hykso account.

CONTACT US

Whenever you contact Hykso for help, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance and improve the Hykso Service. If you contact us when you are already logged in to your account, the web form automatically pre-fills this information, so you don’t have to type it manually. You can also contact Hykso on public forums such as Twitter or Facebook; however, we cannot maintain the privacy of your communication to us if you contact us through these channels.

ADD FRIENDS

To help you stay motivated on your sports and fitness journey, Hykso lets you add friends who are already Hykso users or invite friends who have not yet joined. You can add friends in several ways, such as by providing their email addresses, or by accessing social networking accounts or from the contact list on your phone. When you share your friends’ contact information with us to add them as a friend, we will only use it for this purpose. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.

DATA THAT COULD IDENTIFY YOU

The Hykso Service includes features that require the collection of specific location data, including: GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We only collect this type of data when you activate a location feature, such as run mapping. We stop collecting this type of data when you deactivate the feature. We store this information in your Hykso account. If you are using a mapping feature, we will send your location information to our mapping service provider so they can display your location on a map. They are contractually prevented from sharing or using this data for any other purpose.
We only collect information about you when you’re interacting with Hykso Products & Services.

Why We Collect Data

Hykso uses your data to provide you with the best experience possible, to help you make the most of your sports and fitness, and to improve and protect the Hykso Service. Here are some examples:

  • Height, weight, gender and age are used to give you curated information about your body and performance.
  • Contact information is used to send you notifications, allow other Hykso users to add you as a friend, and to inform you about new features or products we think you would be interested in.
  • Data and logs are used in research to understand and improve the Hykso Device and Hykso Service; to troubleshoot the Hykso Service; to detect and protect against error, fraud or other criminal activity; and to enforce the Hykso Terms of Service.
  • De-identified data that does not identify you may be used to inform the health community about trends; for marketing and promotional use; or for sale to interested audiences.

What Kind of Data We Share

DATA THAT COULD IDENTIFY YOU

Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:

  • With companies that are contractually engaged in providing us with services, such as order fulfillment, email management and credit card processing. These companies are obligated by contract to safeguard any PII they receive from us.
  • If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Service or Terms of Sale, to protect the security or integrity of the Hykso Service, and/or to protect the rights, property, or safety of Hykso, its employees, users, or others. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
  • We may disclose or transfer your PII in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company will receive your PII and the promises in this Privacy Policy will apply to your data as transferred to the new entity.

DATA THAT DOES NOT IDENTIFY YOU (DE-IDENTIFIED DATA)

Hykso may share or sell aggregated, de-identified data that does not identify you, with partners and the public in a variety of ways, such as by providing research or reports about sports and fitness or as part of our Premium membership. When we provide this information, we perform appropriate procedures so that the data does not identify you and we contractually prohibit recipients of the data from re-identifying it back to you.

Ways You Might Share Your Data

DEFAULT VISIBILITY SETTINGS

The privacy settings on new Hykso accounts are set to reveal minimal data about you with the purpose of getting you active and involved with the Hykso Service.

HYKSO SOCIAL TOOLS

Hykso provides many ways for you to share data with other Hykso users, such as with the 7-day Leaderboard, Challenges, or by posting comments to the Hykso community message boards. When you interact with others in these ways, you will be displaying your data based upon the visibility settings in your Hykso account settings. Always check specific policies associated with any Challenge to understand what data will be visible to other participants.

COMMUNITY POSTS

To post to Hykso community message boards, you’ll be asked to create a community username that’s separate from your Hykso profile name. This community username will be posted next to any comments you publish on community message boards. Other information, like a profile photo that you’ve added to your Hykso account will also be visible on message boards, depending on your Hykso account settings.

CONTESTS AND GIVEAWAYS

Hykso may offer opportunities to participate in contests, giveaways and other promotions. Any data you submit in connection with these activities will be treated in accordance with this Privacy Policy, unless the rules for those offers note otherwise.

SURVEYS

Hykso may also ask you to participate in surveys (processed by Hykso or third parties) that help us understand your use of the Hykso Service. Any PII you provide to Hykso (or supplied by you or Hykso to such third-party survey providers) in connection with these surveys will only be used in relation to that survey and as stated in this policy.

How Long We Save Your Data

We store your PII for as long as you maintain a Hykso account.

How To Edit or Modify Data

Data that you provide to Hykso through the Site can be modified from your dashboard or Hykso account preferences. If you remove data from your Hykso account, it will no longer appear to you or others who use the Hykso Service. Backups of that data will remain associated with your Hykso account and in our archive servers.

How To Deactivate Your Hykso Account

You can deactivate your Hykso account by contacting Customer Support. When you do, data that can identify you will be removed from the Hykso Service, including but not limited to your email, name, photo(s), friends list and links to sites such as Facebook and Twitter. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. Hykso may continue to use your de-identified data after you deactivate your account.

Hykso’s Policies For Children

Can I Opt-out Of Receiving Hykso Emails?

Of course! You can opt-out of receiving weekly summaries, achievement notifications, contests, giveaways, surveys and promotional emails by changing the notification preferences in your account settings or by unsubscribing via the “Unsubscribe” link in any Hykso email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your use of the Hykso Service.

How Does Hykso Keep My Data Safe?

Hykso uses a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact Customer Support.

How Does Hykso Handle Data From International Visitors?

The Hykso Service is hosted and operated entirely in the United States and is subject to United States law. Any personal information that you provide to Hykso is being transferred to Hykso for use solely in the United States and will be hosted on United States servers. You consent to the transfer of your personal information to the United States. If you are accessing the Hykso Service from outside the United States, please be advised that United States law may not offer the same privacy protections as the law of your jurisdiction.
Hykso complies with the U.S. – EU Safe Harbor Framework and the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from the European Economic Area or Switzerland. Hykso has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/. In compliance with the Safe Harbor Principles, Hykso commits to resolve complaints about your privacy and our collection or use of your personal information. If you are located in the European Economic Area or Switzerland, please contact support with inquiries or complaints regarding this privacy policy. While the Safe Harbor Framework is no longer considered a valid data transfer mechanism in the European Union, Hykso continues to comply with the relevant principles of the Safe Harbor.
Hykso has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU SAFE HARBOR website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

COOKIE POLICY

We are generally a healthy bunch, but some Hykso employees like to eat cookies. In addition, we use cookies and other technologies like pixel tags and web beacons to improve the functionality of the Hykso Service.

DOES HYKSO HONOR “DO NOT TRACK” SIGNALS?

Cookies are text files that are sent by servers to web browsers and stored on your computer. They tell us which parts of the Hykso Service you’ve visited so we can figure out which promotions you may like to see or to alert you to software compatibility issues.
Web beacons and pixel tags are images embedded in a webpage or email for the purpose of measuring and analyzing usage and activity. Hykso, or third party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality.
Social media tools, like widgets and plug-ins, are used so you can share information from Hykso on other sites such Facebook and Twitter. These interactive mini-programs collect your IP address, record the pages you visit on our Sites, and set cookies that will enable the widget to function properly. Your interactions with these widgets are governed by the privacy policy of the company providing them, not by Hykso’s Privacy Policy. We also use the Facebook and Twitter pixel tags to help us understand how effective our marketing is on those sites.

TECHNOLOGIES WE USE

Although we would like to honor the browsers set with a “Do Not Track” signal, the Sites do not currently respond to a DNT or similar signal as it awaits the results of efforts by the policy and legal community to determine the meaning of DNT and the proper way to respond. However, we believe that consumers should exercise choice regarding the collection of this type of data, which is why we disclose the cookies used and provide links to opt-out of those collection practices below.
We use the following third-party advertising cookies to present you with opportunities to purchase Hykso products on our Site; and retargeting cookies, to present you with Hykso advertising on other websites based on your interaction on our Sites and other websites:

  • AppNexus: The AppNexus Cookies page provides information about their cookie and gives you the option to opt out-of this program.
  • DataXu: The DataXu Data Collection for our Platform page explains their privacy practices and gives you the option to opt-out of this program.
  • DoubleClick and DoubleClick Floodlight: This cookie and web beacon is owned by Google. You can adjust Google’s use of cookies with Google’s Ads Settings. You may permanently opt-out of the Google DoubleClick cookie.
  • Google Adwords Conversion: You can adjust the Google Ads Settings and opt-out of this program.
  • AdRoll: The AdRoll Privacy Policy explains how their cookie works and gives you the option to adjust or opt out of this program.
  • Twitter Advertising: This cookie allows us to present you with retargeting advertising for Hykso products on Twitter. This Twitter FAQ explains how their advertising program works and gives you the option to adjust your Twitter settings.
  • LiveRamp: The LiveRamp Advertising Data Privacy Policy explains how their cookie works and gives you the option to opt out of this program.
  • Advertising.com: Owned by AOL, you can opt-out and read more about this advertising program.
  • Bidswitch: Owned by iponweb, you can opt-out and read more about this advertising program.
  • Facebook Custom Audiences: You can adjust your Facebook advertising settings from within your Facebook account and opt-out of advertisements from within the Facebook application.
  • Genome: Owned by Yahoo!, you can opt-out and personalize this advertising program.
  • SearchForce: We use this web beacon to help analyze our advertising campaigns.

We use the following third-party data analytics platforms to improve the Hykso Service in a variety of ways:

  • Mixpanel: We use Mixpanel as our primary analytics tool to understand how our customers use the Hykso Service and Mixpanel People to contact you about the use of our product, for example, to proactively assist you if you have trouble syncing your Device. You can read the MixPanel Privacy Policy and opt-out.
  • We use Google Analytics, New Relic, KissInsights and Optimizely analytics cookies allow us to see how you use our services so we can improve your experience. We encourage you to read the Google Privacy Policy. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on. You can read the Optimizely Privacy Policy and opt-out. You can also read the New Relic privacy policy.

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